2023 Reflection For Ocasta Review The Retail Reporting App

As 2023 comes to a close, it’s the perfect time to look back at the achievements the Ocasta team has made over the year. In the past 12 months, we’ve continued our mission of supercharging performance in frontline retail teams while having a little fun along the way. Let’s take a look at our biggest highlights.

Exciting updates for Ocasta Review

Over the course of 2023, we’ve expanded Ocasta Review, making it more easily accessible for all users whilst optimising the platform to make it as easy to use as possible for the fast-paced world of retail. Take a look at the exciting new updates below.

Don't let an unstable network connection slow you down

Regardless of your location or the quality of the network connection, completing your report is an easy experience. The app seamlessly transitions into Offline Mode when no network is detected. This means that even when there isn't an active or stable network connection, you can effortlessly continue working on In Progress reviews, ensuring uninterrupted productivity.

No more missed photos with the new photo upload option

Previously, users could only provide feedback on issues or observations they encountered “in the moment”, excluding the option to share and comment on images captured at an earlier time or those collected from other sources.
Now, users can also upload a photo from their camera roll, which means they have the flexibility to share and review a broader range of moments captured at any time.

Stop wasting time manually searching for reports with the new search feature on Android and iOS

Previously on iOS and Android, Review users had to scroll through a list to find the submitted report they wanted. Now they can jump straight to report of interest with the new search feature.

Prevent task overwhelm and confusion with the new and improved Review homepage on Android and iOS

Retail workers often have a lot on their plate and it can be overwhelming to keep track of everything that needs to be done. By summarising the Review activity on the homepage, we’ve given them a quick overview of their current workload so they can easily identify what requires their attention.

Get to the point with image markup and annotations

Before, users faced challenges in expressing specific details about their images. The absence of this feature made it difficult for them to articulate their points clearly. Now, with the current ability to draw and annotate photos, users find it easy to provide detailed and clear explanations.

And lots more, like:

Prevent an inconsistent branding experience with Improved UI on Android.
Stop user confusion with the improved Review completion journey on iOS and Android.
Add links to external support and media in your questions to support those completing the reports.
One app codebase, which means features launch on iOS, Android and the web at the same time.

Review earns industry recognition

Winners for the Learning Impact Award with Victoria’s Secret and Ocasta Review

We attended the Learning Awards in February, and our collaboration with Victoria’s Secret crowned us silver winners for the Learning Impact Award.

The award recognised companies that have successfully implemented a training initiative resulting in measurable business outcomes. Our entry highlighted how Review played an important role in enhancing customer service and driving sales for Victoria’s Secret.

Celebrated team success

Recognising that a balance between work and play is needed to carry on performing at our best, we took a break from the daily responsibilities of work and escaped to Alton Towers. Swapping our laptops for rollercoasters, we indulged in a day of fun to recharge and reconnect.

So here's a big shoutout to everyone at Ocasta who made the trip one to remember in 2023.

Welcomed new team members

In 2023, we welcomed Mariya and Alamsher to our development team.

What’s coming up in 2024

Reflecting on 2023, we're extremely grateful for our team and customers who have been integral to our success

So what’s next for 2024?

AI-assisted analytics

We’re launching a new analytics format in 2024 to give you better insights from your reports.
AI-powered insights to find problems before they’re problems.
Leaderboards and leagues to see what locations or people need your attention next.

Support for more languages

While we currently support reports in multiple languages, we’ll expand our translation abilities so you can have one template work in multiple languages.