Ensure consistency and efficiency with every visit from head office
Use your head office store visit app to ensure your visits from head office are not just routine check-ins but invaluable opportunities to glean insights, identify challenges, and drive performance improvements.
Ensure consistency in head office visits
Regular visits from head office to stores can sometimes lack focus, leading to wasted time and missed opportunities for improvement. Handling multiple tasks and getting sidetracked by unplanned conversations within a limited timeframe can cause distractions, making it hard to use time effectively in-store. This can result in inconsistent and frustrating visits that don't address the store's needs.
With the head office store visit app, each visit is guided by a structured report, helping to prioritise where time is spent. Focusing on the most critical areas, this approach uncovers valuable insights that can significantly impact your retail store's direction and performance.
Quickly gather the insight needed to improve
Head office visits are typically brief and informal, leaving little time for report writing. This hurried process results in missed opportunities for data collection, which prevents decision-making and progress tracking.
The Review, head office store visit app allows you to streamline data collection with quick and easy insight capture, which you can do in seconds. Each response contributes to a scored report, simplifying the identification of store strengths and weaknesses. This clarity supports easy decision-making and progress tracking.
Close the gap by addressing and resolving issues
With a busy schedule, head office personnel may be overwhelmed, occasionally leading to brief and fleeting store visits where follow-ups on identified problems are overlooked. Unfortunately, this rush often results in missed opportunities for improvement or problem resolution.
Fortunately, the Review Head Office Store Visit app allows real-time task assignments to you and the retail team, complete with deadlines, reporting and team-wide visibility. Ensuring that all issues are promptly addressed, even with a hectic schedule, with clear timelines for resolution.
A simple helicopter view for all of head office to see
Senior managers in head office face the challenge of understanding overall performance and recurring issues across multiple retail stores.
It's difficult for senior managers to compare store performance with a consolidated view. This lack of insight slows their ability to identify trends, areas needing attention, or opportunities for improvement in customer service across the entire retail business.
Our bird’s-eye view feature offers senior managers in head office an immediate overview of each store's performance. Allowing them to quickly assess what's effective, pinpoint areas for improvement, and uncover opportunities for improvement. No more frustrating file searches or lengthy email exchanges with store managers.
Detailed and precise explanations for store managers to follow
With your fast-paced schedule, photo uploads in reports can lack context - confusing store employees. This disconnect leads to inefficiencies and delays in critical actions, impacting store performance.
Save time and improve clarity on every head office visit by capturing and annotating clear photos “in the moment”.
Each photo is timestamped and geotagged with the location where it was taken. Be confident you’ve got the evidence and insight from every head office visit.
Say goodbye to typing notes while on the move
Recording each head office visit in real-time means you won't have to type up notes later in the car park or on a train.
Forget about the hassle of deciphering messy notes or remembering visit details. With real-time recording, you'll immediately have accurate and detailed visit information, allowing you to focus on engaging with staff, evaluating performance, and achieving results.
“I use Review to get a snapshot of the last 28 days and show me what’s happening across all our UK stores. It tells me what we need to work on, and what we need to celebrate. And that’s where I lean into education for the new month.”
– Steph Howe. Victoria’s Secret
❌ Before Review
There’s no structure in place, meaning every head office visit is different.
Rushing to find pen & paper or the latest spreadsheet leads to visits not being documented.
Completed visits get lost in filing cabinets, spreadsheets, conversations or emails.
There's no consistent standard between head office visits.
Nothing changes after a store visit with the same issues appearing over and over again.
✅ With Review
A clear framework is in place, driving consistency across all head office visits.
Recording each head office visit in real-time means no longer trying to remember what was said.
Bird’s-eye view and instant analytics give you and the rest of head office visibility and insight.
Head office visits are consistent between teams with structured templates and standards
Assigned tasks and action plans to resolve issues and see meaningful progress without manual follow-up.
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App & web head office store visit app
Say goodbye to paper or the rush to find a pen. Complete your store visits in the app on corporate or personal devices - iOS, Android and the web.
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Photos & questions
Every question in your visit report has optional or mandatory notes and photos. This makes it easier to provide context and clarity around your points.
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Tasks & action plans
Each employee has a dedicated tasklist, with due dates and timelines to close the loop. Continuous coaching and improvement.
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Instant insight
Review instantly updates, giving you a real-time bird’s-eye view of your team’s behaviours. Quickly export to CSV and compare across your organisation.
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No Wi-Fi needed
The app transitions into offline mode when no network is detected. So even when assessing learning impact in stock rooms or basements, you can continue working.
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Single Sign-On
With single sign-on, your employees can log in with their existing company account like Office 365 or Active Directory.
Your head office visit app makes it easy to spend time on what matters and uncover the insights needed to improve.
Consistency in head office visits to ensure you’re uncovering the insights you need to improve store performance.
Task lists with deadlines for continuous improvement and corrective action straight from the app.
Find the positive and negative moments across your stores with a bird’s-eye view.
Consistency, a structured framework, a clear view of issues and patterns, and quick resolution of problems are vital for driving performance in your retail stores.
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