Sometimes your front line staff can be sending non-verbal cues to customers that they aren't even aware of. Read these eight unusual body language tips to help your staff build better customer relationships and improve their likability.

We have received yet another honourable mention for our contribution to employee communications for Ragan’s 2017 Employee Communications Awards.

Your customers and employees are more similar than you think. Read the 10 things that they both look for in a business and how this can help you improve your staff's employee experience.

If your customer's experience with your business is always a rollercoaster of good and bad service, then chances are that they will only remember the negative experiences. We explain why, how to avoid this and how you can provide consistently good service.

Unhappy customers are the scary words which no business wants to hear. We give you some spooky facts which are sure to give you the creeps, but the treat of this trick is to tell you how to fix them.

Oplift (our award-winning employee engagement tool) and Virgin Media have scooped yet another award at the 2017 TJ Awards.

We tell you the six types of Christmas shoppers you must always be prepared for and how you can help make their life easier whilst maximising sales!

We give you the Black Friday guide to help you stay on top of your retail operations and ensure the day goes as smoothly as possible!

Oplift and Virgin Media have been crowned winners of ‘Best use of technology’ and highly recommended for ‘Best use of training’ in employee engagement at the 2017 Engage Awards.

We have summarised the three main themes which we took away from the 2017 Customer Engagement Summit to improve your business operations.

Are you a dolphin, bear, lion or wolf? Your sleep animal, also known as your individual chronotype can determine your biological clock, helping improve productivity.

The purpose of a store audit is to ensure standards are kept high and agreed procedures have been kept to, whilst helping your stores progress towards the goals of the company.

We give you our top ten tips to ensure yours is the best it can be!

To improve standards, store presentation, profits and customer experience, it is essential that you have a successful checklist. We give you the good and the bad of the workplace checklist.

The top 5 customer service factors to consider in the restaurant industry. Read how you can make people come for the food but come back again for the service.

We have been shortlisted in two categories for the Engage Awards!

The prestigious Training Journal Awards announced their 2017 shortlist today, and we are finalists in two categories!

Everyone wants an authentic brand, but not so many brands seem to have it. It may sound simple but the key to building a truly likeable business is through employee education and training. We tell you the frustrations of your customers and why these problems occur.

It can be incredibly hard to accurately track everything that non-desk workers do, as they are always on the move. So how can you improve their working experience and internal communications? The best way is to spend a day in their shoes and here are seven reasons why!

Ocasta and Virgin Media picked up Technology Project of the Year and Overall Winner at The Retail Systems Awards.